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Working in a takeaway has taught me many things; one of which is tolerance.

The saying, ‘The customer is always right’ is only sometimes correct in the food industry. People feel entitled to free food, people can be rude and demanding, and people can complain like there is no tomorrow.

At the end of the day the business I work in consists of 3 people: my uncle, my aunty and I. I take the orders (either over the phone or in person), give these to my aunt and uncle in the kitchen, and they cook the food. I receive money from the customers, then help pack the food up in the kitchen, and bring the food to the customer. When there are delivery orders my aunty drives there herself leaving only my uncle and I in the shop. It is a small business and is family run. When I am not available to help them out; my cousin works. The business is lacking in staff but we get by.

Thus I find it frustrating when people do not seem to appreciate the hard work that is put into providing (what seems to them to be a simple) service.

Of course I cannot express my annoyance or frustrations at the customers but need to internalise these thoughts. I have learnt to tolerate people who may act rudely and not let others’ misdemeanours affect my service. Luckily there are more pleasant customers than unpleasant, who appreciate the time and efforts put into preparing and making their food. As with any job there comes a learning process, and learning to tolerate customers is a valuable skill which will benefit me in the future.

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